Refund Policy

Refund Policy

We strive to ensure your complete satisfaction with every purchase you make on our clothing website. If you're not happy with your order, our refund policy is designed to make the process simple and straightforward.

1. Eligibility for Refunds

  • Time Limit: You may request a refund for any item within 60 days from the date you received your order. This extended window is provided to give you plenty of time to decide if the product meets your expectations.
  • Condition of Items: To be eligible for a refund, the items must be returned in their original condition. This means they should have all tags attached, be free from any signs of wear, damage, or alteration, and be in the original packaging.

2. How to Initiate a Refund

  • Contact Us: First, reach out to our customer support team at service@fabricoast.shop. Clearly state your order number, the items you wish to return, and the reason for the return. Our support team will guide you through the return process and provide you with a Return Authorization (RA) number.
  • Shipping the Return: Once you've received the RA number, pack the items securely in the original packaging. You are responsible for the cost of return shipping, unless the return is due to our error (e.g., wrong item shipped, damaged item upon receipt).

3. Refund Processing

  • Inspection: After we receive your returned items, our team will inspect them to ensure they meet the eligibility criteria. This inspection typically takes 2 - 3 business days.
  • Issuance of Refund: If the items pass inspection, we will initiate the refund process. For most payments, refunds are credited back to the original payment method.
  • Estimated Refund Time: You can expect to see the refund in your account within 5 business days. However, the actual time may vary depending on your financial institution's processing times.

4. Exceptions

  • Final Sale Items: Certain items marked as final sale are not eligible for return or refund, unless they are damaged or defective upon receipt. These items will be clearly labeled on the product page.
  • Custom - Made Items: Custom - made or personalized clothing items are generally not eligible for return or refund, as they are specifically created to your specifications. However, if there is a manufacturing defect, we will work with you to resolve the issue.

5. Non - Refundable Items

  • Shipping and handling fees are non - refundable, except in cases where the return is due to our error.

6. Changes to the Refund Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically. If you have any questions regarding our refund policy, please don't hesitate to contact our customer support team at service@fabricoast.shop. We're here to help you resolve any issues and ensure you have a pleasant shopping experience.